Privacy Policy

Beyond Tufts is committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 
Information We Collect
 
To provide our grooming services safely and effectively, we may collect:
 

• Your name, telephone number, email address and postal address

• Information about your cat, including their age, breed, coat type, medical conditions, medications, behavioural history and any relevant veterinary information you choose to provide

• Emergency contact details

• Appointment history, payment records and communications between you and Beyond Tufts
   

We only collect information that is necessary to provide our services and care for your cat.
 
How We Use Your Information
 
We use your information to:
 

• Manage bookings and appointments

• Deliver safe and appropriate grooming services

• Contact you regarding appointments or enquiries

• Maintain client and grooming records

• Arrange veterinary treatment in an emergency where necessary

• Meet our legal and regulatory obligations
   

Photography
 
With your permission, we may take photographs of your cat before, during or after grooming for our records, training purposes, and to showcase our work on our website and social media. If you do not wish your cat's photographs to be used for marketing or promotional purposes, simply let us know before your appointment and we will always respect your preference.
 
Sharing Your Information
 
Your personal information will never be sold or shared for marketing purposes. We will only share your information where necessary, including:
 

• With a veterinary practice if your cat requires emergency treatment while in our care

• Where we are legally required to do so

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
 
How Long We Keep Your Information
 
We keep client records only for as long as reasonably necessary to provide our services, comply with legal obligations, and resolve any queries or disputes.
 
Your Rights
 
Under UK GDPR, you have the right to:
 

• Request access to the personal information we hold about you

• Request that inaccurate information is corrected

• Request that your personal information is deleted where applicable

• Request that we restrict or stop certain types of processing

• Withdraw your consent where processing is based on your consent

If you wish to exercise any of these rights, please contact us using the details provided on our website.

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. The latest version will always be available on our website.