Booking Terms & Conditions

At Beyond Tufts, every cat is treated with patience, kindness and respect. Our priority is to provide a calm, low-stress grooming experience while maintaining the highest standards of safety and welfare.
 

Consultation & Pricing

Every appointment begins with a consultation to assess your cat's coat condition, health, temperament and grooming needs.
 

Prices provided at the time of booking are based on the information available at the time and may vary where your cat's coat condition, behaviour, temperament or grooming requirements differ materially from those described at booking.
 

Where reasonably possible, any change to the expected price will be discussed with the owner before additional charges are incurred. However, where a change to the service is necessary to protect the cat's welfare or to allow the groom to be carried out safely, Beyond Tufts reserves the right to adapt the service accordingly.
 

Bookings & Cancellations

A deposit is required to secure your appointment. Cancellations or requests to reschedule made with less than 24 hours' notice may result in the deposit being retained where reasonably necessary to cover losses arising from the cancellation or rescheduling. At Beyond Tufts' discretion, the deposit may instead be transferred to a future appointment.
 

Repeated cancellations, rescheduling or failure to attend may affect your ability to book future appointments.
 

Beyond Tufts may need to cancel or reschedule an appointment where the service cannot reasonably or safely be provided. Where Beyond Tufts cancels an appointment and no alternative appointment is accepted, any deposit paid for that appointment will be refunded in full.
 

Arrival

Please make sure you arrive on time and transport your cat in a secure, suitable carrier.

Where practical, please allow your cat to toilet before the appointment and avoid feeding immediately before grooming. This may not be appropriate for every cat, particularly young, elderly or medically compromised cats, and the owner's judgement should be used in these circumstances.
 

Late arrival may result in a shortened appointment or, where there is insufficient time to groom safely, the appointment may need to be rescheduled.

Owner Presence During Grooming

For the wellbeing and safety of both cats and the groomer, owners are not normally permitted to remain present during grooming appointments.
 

Grooming can be an unfamiliar and potentially stressful experience for a cat. While some cats may appear more settled when their owner is nearby, others may become more anxious, distracted or resistant. Beyond Tufts provides a calm, quiet and controlled environment in which each cat can settle and the groom can be carried out safely and with minimal unnecessary stress.
 

In exceptional circumstances, an owner may be permitted to remain present where there is a specific welfare or practical reason for doing so. This is considered on a case-by-case basis and remains at the groomer's discretion.
 

Health & Welfare

Owners must inform Beyond Tufts of any known medical conditions, medications, allergies, recent veterinary treatment, injuries, skin conditions or behavioural concerns before the appointment.
 

Please provide accurate and relevant information so that the groom can be assessed and carried out as safely as possible.
 

Beyond Tufts will take reasonable care to provide grooming services safely and professionally, and reserves the right to modify, pause, refuse or discontinue a groom where we reasonably believe that continuing would compromise the cat's welfare and safety.

Nails may be trimmed where this can be done safely and appropriately. Nail trimming may be omitted if the cat's behaviour, physical condition or level of stress makes this unsafe.
 

Grooming Outcomes & Stopping a Groom

The welfare of the cat will always take priority over completing a particular grooming style or service.
 

Cats have individual temperaments and tolerances, and not every groom can be completed as originally planned. If a cat becomes excessively stressed, aggressive, distressed or otherwise unable to tolerate the procedure safely, the groom may be modified, paused or stopped.
 

Where necessary, Beyond Tufts may recommend an alternative grooming approach, a shorter service, a different appointment strategy or veterinary assessment before further grooming is attempted.
 

No particular grooming result or style can be guaranteed where the cat's welfare, behaviour or coat condition prevents it from being safely achieved.
 

Matted Coats

Severely or extensively matted coats may need to be clipped for the cat's comfort and welfare. Removing matting can reveal previously hidden skin conditions, irritation, wounds or other abnormalities.
 

Beyond Tufts will use professional judgement to determine the safest and most humane method of removing matting. This may differ from the grooming style originally requested.
 

By proceeding with the appointment, the owner authorises Beyond Tufts to remove matting where this is reasonably considered necessary for the cat's welfare and where it can be done safely. Additional charges may apply where extensive matting requires significantly more time or specialist care.

Fleas & Veterinary Care

If fleas or other external parasites are found during the appointment, a £15 biosecurity surcharge will apply to cover the additional cleaning, sanitation and time required.

Where appropriate, grooming may be modified, shortened or postponed to contain the risk of contamination and to protect other cats using the grooming environment.
 

If a cat requires urgent veterinary attention during an appointment and the owner cannot be contacted, Beyond Tufts may seek appropriate veterinary assistance where reasonably necessary to protect the cat's welfare. Any veterinary fees or associated costs remain the owner's responsibility.

Photography & Video

Photos and videos may be taken during or after grooming for grooming records, social media and marketing purposes. If you do not wish your cat's photographs or videos to be used for social media or marketing purposes, please inform Beyond Tufts before your appointment.

Acceptance of Terms

By booking an appointment with Beyond Tufts, you confirm that you have read, understood and accepted these Booking Policy and Terms & Conditions.

You also confirm that the information provided about your cat is accurate and that you will inform Beyond Tufts of any relevant changes to your cat's health, behaviour or circumstances before the appointment.